“I love property management because it opens doors to the world of real people living real lives."
Chris has an extremely strong background in management and marketing for small businesses as well as real estate related operations. During the past 30 years, she has successfully managed a variety of small businesses for owners and entrepreneurs including profitable law offices, a real estate investment company, a title company, a tax deferred exchange company, and a reprographics company. Together with her partner, Chris has also started, owned and developed her own business consulting firm, real estate brokerage, property management company, and a title company – all of which are operating successfully today. Chris has donated her fiscal management talent and skill in helping run a church organization and in community assistance programs started through Federal and State government grant programs, such as a Crime Victim’s Assistance Program.
Her wide variety of experience has given Chris the ability to analyze a business as a whole yet see how individual components can work smoothly and efficiently together to create a successful, profitable business venture. Chris is forward-looking and results-oriented, with strong skills in communication and motivating others. She is an excellent troubleshooter and possesses outstanding problem solving abilities.
Developing and implementing creative solutions to the myriad issues facing business owners is her specialty. Chris’ favorite business success stories involve leading businesses from net loss situations to profits to significant profits in a short period of time.
Above all, Chris believes that honesty and integrity should be foundational driving forces in building business relationships. A testament to that philosophy, and how she puts it into practice on a day-to-day basis, is her long-standing business dealings with various clients and customers – some of which span over 35 years and multiple ventures and projects.
Overall Business Analysis
Business and Marketing Plans
J.D. Juris Doctorate, cum laude
Nova Southeastern University, 2012
B.S. Management & Marketing, summa cum laude
International College, Naples, FL, 1999
“I love property management because of the opportunity to interface with people and the chance to make a difference for them by taking care of their property and making their lives a little bit easier. I appreciate the opportunity to be meticulous and to solve problems and develop a tangible result.”
Jessica Macera has been managing property in Southwest Florida for over 15 years. Macera’s property management experience started with management of large commercial buildings, involving stages from construction through operation and upkeep with sales volume in stores grossing $100Million + annually. She has also managed a wide range of housing units, from economy efficiency units to luxury homes and condominiums and everything in between. She has been involved in managing marina properties, commercial properties and associations, and even hotel and condo-hotel properties.
Macera believes that open and honest communication is key to maintaining successful relationships with her customers, and she’s not afraid to get hands on with irrigation, pool service, landscaping, pest control, construction and more. She brings positive energy, creativity and a can-do attitude to every project.Jessica is passionate about helping people, education, economic development, continuous improvement and lifelong learning. She enjoys traveling and experiencing nature’s wonders and new cultures with her husband and family. She’s interested in just about everything, from animals to religion to politics, environmental stewardship, gardening, reading classic novels, jewelry making, and of course, bacon.
Capella University, 2016
M.B.A. Management and Marketing
University of Wyoming, 2002
B.S. Business Management, magna cum laude
University of Wyoming, 2001
B.A. Political Science, cum laude
University of Wyoming, 2001
COMMUNITY INVOLVEMENT AND RECENT HONORS
Golden Gate Civic Association
Member since 2016
LEAP Ahead Foundation
Board Member 2016
Shelter for Abused Women
Speaker’s Bureau Founding Member
Kiwanis Division 22
Lt. Governor 2013-14
Centennial Award 2015
Hixon Award 2015
Vice-Chair Class of 2014
Class of 2009
American Business Women’s Association
National Top Ten Business Women 2012
“I love property management because I have the honor of helping people achieve the home of their dreams."
Toby Ferrel has over 20 years’ experience in customer service, leadership, management, training and development and has been assisting in a property management role for over five years. She is an expert at managing details and working through difficult situations with a positive attitude. Toby excels at coordinating vendors and schedules for the greatest convenience of property owners, and people love her for her friendly demeanor and contagious laugh. She is also a licensed Realtor ®.
Customer Service Management
Vendor & Client Relationships
B.S. Retail Marketing and Management Johnson & Wales University, Providence, RI, 1993
A.S. Fashion Merchandising Management Johnson & Wales University, Providence, RI, 1991
COMMUNITY INVOLVEMENT AND RECENT HONORS
National District I Vice President of ABWA
Approved Candidate 2013
Southwest Florida Council of ABWA
Council Chair 2012-13
ABWA Neapolitan Chapter
Top Ten Business Woman 2013
American Business Women’s Association (ABWA) Neapolitan Chapter
President 2014-15, 2008-10
Gulfshore Business Magazine
Forty Under 40 award recipient 2010
ABWA SWFL Council
Woman of the Year 2010
Golden Gate Citizen of the Year 2009
Area 1 of Rotary District 6960
Assistant Governor 2008-10
Rotary Club of Naples-Collier
Toby is originally from Fair Lawn, NJ and moved to Naples, FL in February of 2000 to join her parents and sister. She is married to her best friend, Kevin, and they enjoy weekend getaway trips to Walt Disney World.
“I love property management because we are able to provide a valuable service to owners who are unable or who don’t desire to manage their rental properties on their own. We assume responsibility for the “stress” of finding suitable tenants, managing rent collections, coordinating repairs and many other owner related tasks."
Kim Haley has over 20 years experience in bookkeeping and accounting and has worked specifically in property management for 8 years. Prior to this, Kim was the accounting department manager for the largest title company in southwest Florida for 13 years. She was responsible for ensuring to-the-penny accuracy in tens of thousands of real estate transactions, collectively involving hundreds of millions of dollars. In addition, Kim handled day-to-day business and financial operations not only for the title company, but also for private real estate developments and projects.
Kim prides herself in monitoring her client’s books so they are operating efficiently and effectively. Kim is particularly effective when working with client and customer accounts and tax professionals, which usually results in greater financial savings and benefits her clients and customers.
Financial Statements and Budgets
B.S. Business Administration
University of Florida
Kim is married to her best friend Bryan and they have 4 wonderful girls together. Her daughters are very active in Youth Basketball and Cheerleading. She is proud of her oldest daughter who became an Elementary School Teacher in 2013.
"Association management accounting is the rock-solid foundation that ignites my passion, as it unveils the intricate financial landscape, enabling the smooth operation and flourishing of communities."
Rachel was brought up in Naples. She graduated from Florida Gulf Coast University with a bachelor’s degree in Finance and is a QuickBooks certified professional. Her focus is Association Accounting.
"I love making our clients feel welcomed and at ease and pride myself in making sure they always know the steps of service so there are no surprises during maintenance and repairs."
John Is a hardworking contractor originally from Oak Forest, Illinois, now based in Estero. When he’s not on the job, you can find him kayaking with his girlfriend and dog. He’s a true Chicago sports fan and loves being active and learning new things.
Golden Property Management Services is proud to be a part of a wide network of businesses allowing us to create efficient and streamlined services that give you the results you expect and deserve. We are here to make sure that no part of the process in property management goes unchecked leaving you with peace of mind.